We are pleased to inform you that Datamine Eurasia has recently started an initiative to revise our internal processes to provide you with even better technical support. We are currently growing the team of consultants focused only on technical support and customer care.
What does it mean for you?
- Faster responses to your queries
- A dedicated team who is following up on your cases
- Support in your time zone
- Support in various languages
Moreover, technical support is now provided through the platform, where you can log your questions and check the status of your case, the responsible agent, and other details. Additionally, there is a growing knowledge base available with plenty of articles about the software with tips and tricks. Haven’t seen Datamine Support Portal yet? Drop us an email, and we will walk you through it!
Datamine values its clients and trying to provide them with the best service possible. If you have any comments about our technical support or idea for improvement, please feel free to reach us. We would love to hear from you.
Any other questions? Please feel free to contact us via support.eurasia@dataminesoftware.com
Who are we?
Monique Radzilani – Geology, Support Consultant | UK
Monique has been with Datamine for almost six months, and during this time, she has been working closely with clients to help them with their license and maintenance renewals. She also was being the first point of contact regarding technical support. At the moment, Monique is coordinating and overseeing the technical support team and the Knowledge base database.
Andrew Hamblin – Licenses & Renewals Coordinator | UK
Andy joined the Datamine team two years ago. Since then, he is coordinating the licenses and maintenance for our clients, providing temporary licenses or updating licenses that have been renewed. Andy is also providing any technical help and any assistance that may be required.
Ayberk Duman – Technical Support Representative – Geology | Turkey
Ayberk started working with Datamine in summer 2020, just after his graduation. He is now focusing on providing Datamine users with technical support on the geology suite of software and providing training and assistance with client projects. Ayberk is our go-to support person for all geology-related issues.
Burak Gunay – Technical Support Representative – Mining | Turkey
The new addition to the Datamine Technical Support Team! He started working for Datamine in May 2020. He hit the ground running with his knowledge of the mining engineering software. Burak focuses on technical support on the engineering suite of the software and assisting with client projects.
Datamine Eurasia Technical Support Team
support.eurasia@dataminesoftware.com
